Terms

What we promise, and what we ask

These are the terms you agree to when you use Say a Few Words. We’ve kept them short enough to read.

Who we are

Say a Few Words is a trading name of Datrics Ltd, registered in England and Wales, company number 12581068. VAT number 444557674. Registered office: 42 Edmondscote Road, Leamington Spa, England, CV32 6AQ. You can reach us at hello@sayafewwords.co.uk.

What’s free

The conversation about them, and the opening of their eulogy. If the opening doesn’t sound like them, you can add a detail and we’ll write it again, free. You don’t need a card, and you’re under no obligation to buy anything.

What you get if you pay

• The full eulogy, in your voice, for 3, 5 or 7 minutes.
• Two rounds of changes. A round is used when we rewrite it for you. Answering our questions, or adding family memories, never uses one.
• Your family’s memories, added the way you choose. This is free and doesn’t use up a round.
• A large-print reading copy with the pauses marked.
• Copies to keep, as a PDF and a Word document.

The price

£39, paid once, including VAT. There is no subscription, no extra charge and nothing else to buy. Payment is taken by our payment provider; your card details never reach us.

Refunds

If it isn’t right, email hello@sayafewwords.co.uk within 14 days of paying and we’ll refund you in full. You don’t need to give a reason, and we won’t ask for one. We pay it back the way you paid us, within 14 days of you telling us.

The law gives you 14 days to change your mind about something bought online. Because your eulogy is written and given to you straight away, that right can be lost once we have started — so we have simply promised you the same 14 days anyway, for any reason or none. Nothing here takes away a right you have by law.

How your eulogy is written

Your eulogy is drafted by AI, working only from what you tell us. It is told never to invent a name, a story or a fact, and a second check reads every draft against your answers. Both the draft and the check are done by software, not by a person.

AI can still make mistakes. Please check every name, date and detail before you read it aloud or print it. The final word is yours, and so is the decision to use it.

What we ask of you

• Tell us things that are true, and that you’re happy to have in a eulogy.
• If you ask family or friends for a memory, only give us the email addresses of people who’d be glad to be asked.
• Keep any code we email you to yourself. A code signs your device in; your link on its own opens nothing. To let someone else read the eulogy, print it or send them a copy.

Whose words they are

Yours. What you tell us stays yours, and so does the eulogy: read it, print it, change it and share it as you like. We use your words to write your eulogy and for nothing else. They are not used to train AI.

Deletion

Everything you’ve told us is deleted 30 days after your last visit. You can delete it sooner from your private link, or by emailing us. It is removed from our systems straight away, and from our backups within 35 days. We cannot restore it for you. So keep your own copy of the eulogy. The detail is in our privacy notice.

If something goes wrong

If the service fails you, tell us and we’ll put it right or refund you. We can’t promise the site will be there every minute of every day, so once you have your eulogy, keep a copy of it.

If we are at fault, what we owe you is capped at what you paid us, and we are not liable for indirect or knock-on losses. Two things are never capped or excluded, and cannot be: anything to do with death or personal injury caused by our negligence, anything involving fraud, and the rights the Consumer Rights Act 2015 gives you. Nothing in these terms takes away a right you have by law as a consumer.

If you want to complain

Write to hello@sayafewwords.co.uk and say what went wrong. We will reply within five working days and tell you what we are going to do. If we cannot agree, you can take the matter to court in England and Wales; nothing you do here stops you.

The law that applies

These terms are governed by the law of England and Wales. If we change them, the version that applies to you is the one shown here on the day you paid.

Contact

For anything at all, including a refund or deleting what you’ve told us: hello@sayafewwords.co.uk.